Reference

Your privacy inside fanalank

fanalank keeps your account details, device checks and UPI, Paytm, PhonePe privacy choices in one clear policy, with access available where local law permits.

Account data useCookie choicesIndia payment recordsPrivacy support
fanalank Your privacy inside fanalank
CONTACT PATHS

Reach us about privacy choices

Privacy questions should reach the team that can check account records without exposing extra details.

Privacy email Send account data requests to our privacy mailbox with your registered email, request type and a short description. Do not send UPI PINs, card secrets or screenshots that reveal full wallet credentials.
Live chat handover Ask live chat to route a privacy matter when you are signed in. The chat team can collect the request, confirm your account safely and pass it to the privacy queue.
Account area request Use the account area when you want to update profile details, device sessions or communication choices. Changes that affect withdrawals may need a short verification step before they take effect.
DATA PRACTICE

What we do with your data

Our policy is written around practical account moments: opening an account, signing in, entering games such as Live Baccarat or Crash X, making a payment and asking support for help.

Account details

We collect the details you give during account setup and verification. That can include name, contact data and location signals needed to check whether access is allowed where local law permits.

Payment records

UPI, Paytm, PhonePe and Google Pay activity creates references, timestamps and status messages. We use these records to match deposits, verify withdrawals and investigate mismatches without storing your private payment PINs.

Cookie controls

Cookies help keep you signed in, remember basic preferences and spot unusual access attempts. You can adjust browser settings, but blocking some cookies may require fresh login checks more often.

Device checks

We record device type, IP signals and session activity to protect accounts from unauthorised access. These checks also help us review login disputes and confirm whether a withdrawal request came from your usual setup.

Retention periods

We keep account and transaction records only for operational, legal and dispute needs. When a record is no longer needed, we delete it or anonymise it so it no longer identifies you.

Correction requests

You can ask us to correct profile details, close certain communication choices or explain a data use. We may retain transaction history that is required for audit, fraud checks or legal duties.

Questions about your privacy policy

This section answers common privacy requests we receive from India accounts, especially around identity checks, cookies, payment references and support conversations. The answers below explain what we can change, what we must keep for account safety, and how you can contact us. If your request depends on regional rules, we will apply the law that covers your location and the service you can access.

We collect account details you provide, login and device signals, payment references, game session records and support messages. The exact data depends on how you use the account and what checks are required.

We use payment references, timestamps and status codes to match deposits, verify withdrawals and resolve failed transactions. We do not ask for your UPI PIN or private wallet password.

Yes. Contact us from your registered email or signed-in chat and explain what needs correction. We may request confirmation before updating details that affect withdrawals, identity checks or account access.

Cookies keep your session active, remember basic preferences and help detect unusual sign-ins. You can manage cookies in your browser, though some account features may ask you to sign in again.

We share limited data with payment processors, verification partners, hosting providers and support tools when needed to run the account. Each sharing purpose is tied to account safety, transactions or service requests.

Retention depends on the record type. Support chats may be kept for dispute handling, while payment and verification logs may stay longer where legal, audit or fraud checks require them.

Use the privacy email, signed-in chat or account area. Include your registered email and the request you want handled, but avoid sending PINs, full wallet credentials or unrelated personal documents.