Reference

Terms and Conditions That Govern Your fanalank Account

These terms set out the rights and obligations that apply to your fanalank account the moment you complete registration — covering everything from how deposits via UPI, Paytm…

Governed by local lawUPI, Paytm & PhonePe coveredWithdrawal rules explainedAccount security obligationsDispute resolution process

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What These Terms Cover and Where They Apply

fanalank Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on fanalank, you confirm that you have read, understood and agreed to the terms on this page. These terms govern all activity on your account — deposits, withdrawals, game participation and use of our support channels. Jurisdiction for any dispute defaults to

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the courts of the territory where your account is registered, subject always to the laws of that territory. Where local law restricts or prohibits online gaming, these terms do not extend access rights beyond what local law permits. Payment instruments including UPI, Paytm, PhonePe and Google
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Pay are each subject to the individual terms of those payment providers in addition to our own. We may update these terms with reasonable notice communicated via email or an in-app notification to your registered account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear or you wish to raise a formal concern about how a specific rule applies to your account, our compliance and support teams are available…

Email Support Send a detailed query to our compliance address and we will respond within 24 hours on business days. Reference your account ID so we can locate your records and apply the correct clause to your situation.

Live Chat Our live chat channel is available daily during standard business hours. Use it for immediate clarification on account-level rules, withdrawal holds or any clause that has affected a transaction on your account.

Help Centre Our Help Centre contains clause-by-clause explanations of the most commonly queried sections of these terms, including payment processing rules for UPI, Paytm and PhonePe accounts in India.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

Understanding how fanalank handles the data and activity connected to your account is central to these terms.

Account Data Storage

We retain account registration data, transaction records and gameplay logs for the period required by the applicable law of your territory. You may request a copy of your stored data via our compliance email at any time.

Cookie Policy

Our platform uses session and analytics cookies. Session cookies expire when you close the browser; analytics cookies persist for up to 12 months. You can manage cookie preferences in your browser settings without affecting core account functionality.

Account Security Obligations

You are responsible for keeping your login credentials confidential. If you suspect unauthorised access, contact us immediately via live chat. We will temporarily restrict account activity while we investigate and verify your identity.

Transaction Records

Every UPI, Paytm and PhonePe transaction on your account is logged with a timestamp and reference ID. These records are available in your account wallet history and are the definitive record for any dispute raised within 60 days.

Data Correction Requests

If your registered name, contact number or address is incorrect, submit a correction request with supporting documentation to our compliance team. We aim to process verified corrections within three business days.

Account Closure and Retention

When you request account closure, we retain transaction and identification records for the minimum period required by applicable law. Residual wallet balances are returned via your last verified payment method after identity confirmation.

Frequently Asked Questions About These Terms

The questions below address the clauses our account holders ask about most often — from how these terms interact with UPI and Paytm payment rules to what happens if a term changes after you have already accepted it.

These terms take effect the moment you complete account registration on fanalank. By proceeding past the registration screen, you confirm acceptance of every clause on this page as it stands on that date.

We send a notification to your registered email address and display an in-app alert before any material change comes into force. Continued use of your account after the effective date constitutes acceptance of the revised terms.

Yes. All deposit and withdrawal activity via UPI, Paytm and PhonePe falls under these terms. However, the processing rules of each payment provider also apply independently, and fanalank is not responsible for delays caused by those providers.

Where any clause conflicts with the law applicable in your territory, that clause is severed and the remainder of the terms continue in full force. Access to the platform is only available where local law permits it.

Send a data access request to our compliance email with your account ID and registered phone number. We will compile and deliver your data summary within the period required by the law of your territory, typically within 30 days.

Raise a dispute via live chat or email within 60 days of the transaction date, quoting the reference ID from your wallet history. Our team will review the logs and communicate a decision within five business days.

In most cases, yes — your account remains active during a review. If the dispute involves suspected unauthorised access or a compliance matter, we may place a temporary restriction until the investigation is complete and your identity is re-verified.

Terms and Conditions That Govern Your fanalank Account

How to Reach Us About These Terms

Data, Security and Your Rights Under These Terms

Account Data Storage

Cookie Policy

Account Security Obligations

Transaction Records

Data Correction Requests

Account Closure and Retention

Frequently Asked Questions About These Terms

01 When do these terms take effect for my account?

02 How will I know if the terms have been updated?

03 Do these terms cover transactions made via UPI, Paytm and PhonePe?

04 What happens if a clause in these terms conflicts with local law?

05 How can I request a copy of the data fanalank holds about me?

06 What is the process if I want to dispute a transaction?

07 Can I use my account while a terms dispute is being resolved?

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